Helpdesk – How Can We Help?

How can we help?

Order medicines

We provide numerous secure payment methods so that you can shop without worry. You may pay with: 

  • Cryptocurrencies (enable fast and secure payment using the blockchain) 
  • Apple Pay & Google Pay (allowing you contactless payments) 
  • Major credit cards (Visa, MasterCard, etc.) 
  • iDEAL (for bank transfers within the Netherlands) 
  • Bancontact (for secure debit card purchases from Belgium). 

Just select your payment method during checkout, and follow the instructions to complete your order securely!

We make every effort to keep our inventory up to date in real-time. Each item has its product availability directly displayed on the product page. If you find a product is out of stock, you’re unable to add it to your cart. If you have any questions about stock availability, you can reach out to our support team through our helpdesk.

You will get a shipping confirmation email with your tracking information once your order has been shipped. You can track your shipment using your tracking number and monitor your shipment in real-time. If you do not see tracking information, please be sure to check your spam folder or reach out to our customer support team.

Browse through our products, add products to your cart, go to checkout, and finalize the purchase through our safe payment methods. An order confirmation will be sent via email or SMS.

Standard Shipping – 1-2 business days.

If your order has not been delivered within the estimated time frame, please reach out to our support team.

Yes, we ship to select countries. Shipping rates and delivery times vary by location, and customs fees may apply.

Payment and invoices

We accept safe payment options including credit/debit cards (Visa, MasterCard, etc.), online banking and crypto wallet.

 Yes, we use SSL encryption and a reliable payment port to ensure the highest level of security.

Check the details of your card and make sure that sufficient funds are available. If the problem continues, contact our team for further help.

Have Questions about status of your order?